Current hours for the winter are Monday-Friday 9am-1pm and Saturday 10am-2pm.Please note; We require that all customers coming to the shop REMAIN IN THEIR VEHICLE AND CALL 377-4442 UPON ARRIVAL TO SPEAK WITH US. All interactions are being conducted remotely to promote health and safety. During these times our call volumes are extremely high and may result in longer wait times or customers needing to call back in order to get through please leave a message if able.
-Our Pick-up Charge is $50 round trip within 6 miles and $5 per additional mile (within our service area).
-All equipment for pick-up service must be in your driveway between 8am and 10am on your scheduled appointment day. Additional charges will be incurred for missed pick-ups due to failure to meet these requirements.
*Please call to schedule a pick-up service!*
Please note: We no longer service handheld products
NO APPOINTMENTS NEEDED TO DROP OFF EQUIPMENT!
PLEASE SIMPLY STOP IN ANY TIME WE ARE OPEN AND WE WILL GET ALL THE INFORMATION FROM YOU AT THAT TIME AND HELP YOU LOAD/UNLOAD YOUR ITEMS.
ADDRESS
1842 Fairport Nine Mile Point Rd , Penfield, NY, 14526
BUSINESS HOURS (WINTER)
Mon-Fri:
9:00 – 1:00
Sat:
10:00 – 1:00
Sun:
Closed
- Tune-ups
- Blade Sharpening
- Oil Changes
- Replacement Parts
- Equipment Repairs
- Tire and Tube Installation
- Pick-up and Drop-off Available (call to schedule)
- Purchase/Sell Used Equipment
- Next Day Service on some equipment available (additional charges may apply)
Our mission at Hidden Hollow is to provide the best quality service at a reasonable price.
We are determined to provide the fastest turnaround possable without skimping on quality or service.
Our philosophy is, honesty is the best policy.
We treat each customer with the respect and courtesy they deserve and are straightforward in telling you whether your equipment is truly worth putting money into or perhaps it's time to just replace it. We simply do not want to have you spend money on a repair only to find something else could fail shortly thereafter. We truly want you, the customer, to make the best decision on whether it cost effective to proceed with the repair or not.
